Important TOS Change.

Monday, September 6, 2021

Important TOS Change

Dear LoveDrop Subscribers.

Effective immediately. It is with a very heavy heart that we announce a very important change in our TOS. Due to a recent threat to our staff we will follow suit with every major subscription box and will No Longer Be Processing REFUNDS, RETURNS, or EXCHANGES.

ALL cancelation requests will have to processed through the customer account portal and no cancelation will be processed via email moving forward. This also applies to third part sites like Cratejoy and Groupon. Any email requests to cancel will redirect the subscriber to log into their account.

All support requests will now need to be processed through our new Ticket System that will be launching this week. This provides a record and accountability for both us and you. We are also launching a comprehensive step by step customer support program with videos that guide subscribers through every step and action available within their account portal.

We sincerely apologize to our loyal and dedicated subscribers. In the past we would refund anyone that requested at any time. But recent events and threats to our Staff will not be tolerated. We make it as easy we for subscribers to manage their subscriptions. It is as SIMPLE as Subscribe, Confirm, Manage. Customers have 60 days from the day the subscribe to cancel their subscriptions. We email before each cycle so customers know the rebill is approaching so they can cancel. If there is anything else we can do please let us know.

We have a lot of Big Announcements coming most of all the launch of our new Build a Box and Monthly Subscription Programs. You provided your feedback and we listened. We are here and dedicated to providing the Best Sexual Health Experience and Products to your door. We are also launching an extensive Tester Program to our Top Subscribers that will be able to test and provide feedback on products for FREE before anyone else.

Again we apologize for this important and major change to our TOS. We know that a majority of you follow and respect our Staff and TOS. We appreciate your dedication and loyalty especially during the pandemic. We will be adding a FREE $25 Bonus Product to All Subscribers that Rebill in October.

The Love Drop Co.
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Thank You for Your Support During COVID
Like many businesses and families we were greatly impacted by COVID-19 losing several employees and thankful to welcome some back to work. We held positions for our employees and it resulted in customer service delays we hope customers will understand how difficult it was to chose between rehiring or holding positions for our employees. We apologize for any delays that result from this decision. If your order was delayed please respond to this email.

Provide Your Feedback and Receive a Free Product.
We want to hear from you. COVID has brought many challenges but we remain dedicated to improving our products and service to our customers. As a new business that launched just prior to COVID we are thankful for your business and for the chance to improve to meet your needs. Respond to this email to provide your feedback and receive a free product.