Friday, September 27, 2024 Contact: pressoffice@dot.gov Air Travel Consumer Report: July 2024 Numbers WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of July 2024 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. For July 2024, 2.9% of flights were cancelled, higher than the year-to-date cancellation rate of 1.7% in 2024. DOT expects that airlines will operate flights as scheduled and that when they do not, airlines will provide consumers the services promised when a flight is cancelled or delayed because of an airline issue. After a two-year DOT push to improve the passenger experience, the 10 largest U.S. airlines now guarantee meals and free rebooking on the same airline and nine guarantee hotel accommodations. Consumer-friendly information regarding airline commitments to their customers is available on the Department's Airline Customer Service Dashboard at FlightRights.Gov. DOT also pushed the 10 largest U.S. airlines to provide fee-free family seating and rolled out a new family seating dashboard that highlights the airlines that guarantee fee-free family seating and those that don't. Four airlines have stepped forward to guarantee fee-free family seating. Flight Operations The 657,233 flights operated in July 2024 were 105.47% of the 623,120 flights operated in July 2023. Operated flights in July 2024 were up 5.47% year-over-year from the 623,120 flights operated in July 2023 and up 2.14% month-over-month from 643,484 flights operated in June 2024.
In July 2024, the 10 marketing network carriers reported 676,807 scheduled domestic flights, 19,574 (2.9%) of which were cancelled. In June 2024, airlines scheduled 651,799 domestic flights, 8,315 (1.3%) of which were cancelled. In July 2023, airlines scheduled 638,995 domestic flights, 15,875 (2.5%) of which were cancelled. July 2024 On-Time Arrival In July 2024, reporting marketing carriers posted an on-time arrival rate of 68.4%, down from 74.3% in June 2024 and 69.6% in July 2023. The year-to-date on-time arrival rate for 2024 is 75.6%. Highest Marketing Carrier On-Time Arrival Rates July 2024 (ATCR Table 1)
Lowest Marketing Carrier On-Time Arrival Rates July (ATCR Table 1)
July 2024 Flight Cancellations In July 2024, reporting marketing carriers cancelled 2.9% of their scheduled domestic flights, higher than the rate of 1.3% in June 2024 and 2.5% in July 2023. The year-to-date cancellation rate for 2024 is 1.7%. Lowest Marketing Carrier Rates of Cancelled Flights July 2024 (ATCR Table 6)
Highest Marketing Carrier Rates of Cancelled Flights July 2024 (ATCR Table 6)
Complaints About Airline Service Earlier this month, DOT released data on the submissions (complaints, inquiries, and opinions) it received from consumers about air travel for January-May 2024. The release of the submissions data in the ATCR continues to be delayed primarily because of the tens of thousands of complaints received against airlines and ticket agents received by the Office of Aviation Consumer Protection (OACP) and the time needed to review and process these consumer complaints using the Department's outdated legacy consumer complaint application system. Over the past three years, complaints made up an average of 91% of consumer submissions. The Department has been actively working on modernizing its system for handling consumer complaints with the support of a Technology Modernization Fund (TMF) investment to improve the customer experience for the tens of thousands of consumers who use the system each year. The modernization of the system will also enable OACP to engage in oversight of the airline industry more effectively and report complaint data to the public more quickly. Tarmac Delays In July 2024, airlines reported 72 tarmac delays of more than three hours on domestic flights, compared to 70 tarmac delays of more than three hours on domestic flights reported in June 2024. In July 2024, airlines reported three tarmac delays of more than four hours on an international flight, compared to six tarmac delay of more than four hours on international flights reported in June 2024. Airlines are required to have and adhere to assurances that they will not allow aircraft to remain on the tarmac for more than three hours for domestic flights and four hours for international flights without providing passengers the option to deplane, subject to exceptions related to safety, security, and Air Traffic Control related reasons. An exception also exists for departure delays if the airline begins to return the aircraft to a suitable disembarkation point to deplane passengers by those times. The Department investigates extended tarmac delays. Mishandled Baggage In July 2024, reporting marketing carriers handled 45.6 million bags and posted a mishandled baggage rate of 0.75%, higher than the rate of 0.58% in June 2024, and equal to the rate of 0.75% in July 2023. The Department began displaying the mishandled baggage data as a percentage (i.e., per 100 bags enplaned) in January 2022. This is consistent with the manner that the mishandled wheelchairs and scooters rate is calculated and displayed. Mishandled Wheelchairs and Scooters In July 2024, reporting marketing carriers reported checking 85,988 wheelchairs and scooters and mishandling 1,159 for a rate of 1.35% mishandled wheelchairs and scooters, higher than the rate of 1.30% mishandled in June 2024 and lower than the rate of 1.39% mishandled in July 2023. To address many of the significant barriers and challenges experienced by passengers who use wheelchairs, the Department has proposed a rulemaking that, if adopted as proposed would make it an automatic violation of the Department's Air Carrier Access Act regulations for airlines to mishandle a passenger's wheelchair. This Notice of Proposed Rulemaking would also enhance training requirements for airline personnel who provide hands-on transfer assistance to passengers and handle wheelchairs. Bumping/Oversales Bumping/oversales data, unlike other air carrier data, are reported quarterly rather than monthly. For the second quarter of 2024, the 10 U.S. reporting marketing carriers posted an involuntary denied boarding, or bumping, rate of 0.33 per 10,000 passengers, lower than the rate of 0.36 in the second quarter of 2023 and higher than the rate of 0.20 in the fourth quarter of 2023. Incidents Involving Animals In July 2024, carriers reported three incidents involving the death, injury, or loss of an animal while traveling by air, higher than the one report filed in June 2024 and the one report filed in July 2023. July's incidents involved the death of three animals. As part of its IT modernization, DOT's Office of Aviation Consumer Protection (OACP) is improving the options for covered carriers to submit their monthly and annual Reports on Incidents Involving Animals During Air Transport. While the new system is being developed, OACP continues to collect and publish monthly reports on animal incidents from covered carriers but has permitted carriers to delay submission of the annual report on the total number of animals transported and the total number of incidents involving animals during air transport. Annual data on such incidents will be published when DOT receives carriers' complete submissions of the 2023 data. Consumers may file air travel consumer or civil rights complaints online at https://secure.dot.gov/air-travel-complaint, or they may mail a complaint to the Office of Aviation Consumer Protection, U.S. Department of Transportation, C-70, W96-432, 1200 New Jersey Avenue, SE, Washington, DC 20590. The ATCR and other aviation consumer matters of interest to the public can be found at https://www.transportation.gov/airconsumer. DOT's Historic Record of Consumer Protection Under the Biden-Harris Administration
In addition to finalizing the rules to require automatic refunds and protect consumers from surprise fees, DOT has:
Consumers may file air travel consumer or civil rights complaints online at https://secure.dot.gov/air-travel-complaint, or they may mail a complaint to the Office of Aviation Consumer Protection, U.S. Department of Transportation, C-70, W96-432, 1200 New Jersey Avenue, SE, Washington, DC 20590.
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