The pandemic changed customer demands.
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| | Today's organizations are rapidly transforming in response to economic forecasts and changing expectations among employees and customers. To help organizations adapt and improve, Gallup asked employees and CHROs of U.S. Fortune 500 companies to identify their greatest barriers to delivering exceptional products and services to their customers. One resounding answer? Staffing. Explore the data, and learn four tangible ways to create a more customer-centric culture. | | | How do we become more customer-oriented? | | When leaders ask this, they are often saying, “Why are my teams not cooperating with one another? How can I get my teams to be more focused on our customers?” If you've asked these questions, we have a quick and practical answer for you. Get three pieces of advice that will help you become more customer-oriented or discover other questions leaders are asking. | | | |
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