Wednesday, February 26, 2025
World-class support you love, but better. | New support plans are here! | | | We've listened to your feedback and are excited to announce that our brand-new support plans are now live! We've carefully designed these plans to provide even more personalized support when you need it most. | • Private Slack Channel - Interact directly with our support team through your own dedicated Slack channel. • Screen Sharing - Real-time troubleshooting with our experts, right on your screen. • Code Review - Let us weigh in on development and spot potential issues before they arise. • Code Pairing - Collaborate with us on your development; stop spinning your wheels and pull us in! • PR Escalation - A specific enhancement or bug causing you trouble? We'll escalate the PR and get it released. • Strategic Calls - Regular check-ins with our team to keep your site on track and future-proofed. • Service Level Agreement - For teams that require guaranteed response times and priority support. | New plans and pricing are officially live. All existing support plans will remain the same unless otherwise upgraded. | "I must admit, no other software developer/vendor has ever replied so quickly and thoroughly to issues than your team. I have another vendor who legit takes 1 week to get a simple reply that very rarely answers the question or resolves it. It's refreshing. Thank you." — Marty Foy, Support Customer | | | ExpressionEngine: The world's most flexible & secure open source CMS.
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| Packet Tide LLC
P.O. Box 730392
Ormond Beach, FL
32173
Packet Tide owns and develops ExpressionEngine. © Packet Tide, All Rights Reserved.
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