Lessons From Our Best Leadership Questions of 2023

A great way to close out 2023 is to look back at what you learned as a leader. Recently, we answered crucial questions we've heard leaders ask about engagement and culture. To make sure you're taking the best lessons into 2024, here are our top pieces of advice from our What Leaders Are Asking project:

 

Where should I be paying attention to the voice of the employee, and how should I use that information?
  1. Develop a listening strategy. Your listening strategy should be tied to higher-level objectives; otherwise, you might not do anything with the information you gather. Whether you are rolling out new values, adjusting organizational structure or changing performance management practices, you should consider those pieces when deciding what to listen for.
 
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Why does it take so long to get things done around here?
  1. Focus on productivity, prioritization and collaboration by understanding the various goals at play. If team members must work together but have different goals, it can disrupt productivity and collaboration. Creating alignment on goals will give teams a north star for how the work should get done.
 
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Why aren't my employees coming back to the office?
  1. Embrace your responsibility. Deciding on an office attendance policy will have unavoidable consequences. People might leave based on your choice. You must accept this. Recognize that it's fair for you to say, "Given the nature of our work, you have to be in the office." But at the same time, are your managers in the office? Are your leaders? When you're in the office, are you visible?
 
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How do we become more customer-oriented?
  1. Engage your employees. Engaged employees create engaged customers, so make sure to implement an employee engagement strategy and measure progress regularly. Employee engagement and enthusiasm spread to your customers, creating loyal patrons who form emotional bonds with your organization.
 
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These questions and answers are just the beginning. Your organization is unique, so you need individualized information and advice on the issues that matter most to you.
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