Answering Questions About Customers

By rahmat hidayat

Wednesday, November 15, 2023

How often have you asked this question?

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“How do we become more customer-oriented?” When leaders ask this, they're actually asking: “Why are my teams not cooperating with one another? How can I get my teams to be more focused on our customers?”   What to do about it: Tie values to work. Ensure your organization's values are connected to the work employees do every day, especially work tied to customers. If you cannot connect values to work, you may need to rethink your organization's values. What else can you do? Continue reading to get the complete answer. 23% Fewer than one in four U.S. employees strongly agree that they can apply their organization's values to their work every day. Continue Reading Explore more questions leaders are asking: Where should I be paying attention to the voice of the employee, and how should I use that information? Why aren't my employees coming back to the office? Why does it take so long to get things done around here?

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